Refund & Returns Policy

At Qyrrvxy, we strive to provide you with high-quality Electric Heater Fans and an exceptional shopping experience. However, we understand that there may be occasions when you need to return a product or request a refund. This Refund & Returns Policy outlines the conditions and processes for returns, exchanges, and refunds.

If you have any questions about this policy, please contact us at info@qyrrvxy.co.uk or call us at +44 1119953523.

---

1. Returns Eligibility

We accept returns for products that meet the following conditions:

• The return is initiated within 30 days of receiving your order.
• The product must be in its original condition, unused, and with all original packaging, accessories, and manuals included.
• Proof of purchase, such as the order confirmation email or receipt, must be provided.

Non-Returnable Items:
The following items are not eligible for return:

• Products that have been used, damaged, or altered due to improper handling.
• Customized or personalized items.
• Items purchased on clearance or as part of a final sale.

If you are unsure about the eligibility of your return, please contact our customer service team at info@qyrrvxy.co.uk before proceeding.

---

2. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact Us: Send an email to info@qyrrvxy.co.uk or call us at +44 1119953523 with your order details, reason for return, and photos (if applicable).
2. Receive Return Instructions: Once your return request is approved, we will provide you with detailed instructions, including the return shipping address.
3. Pack Your Item: Safely pack the product in its original packaging to avoid damage during transit.
4. Ship the Product: Use a trackable shipping service to return the item to us. Return shipping costs are the responsibility of the customer unless the product was defective or incorrect.

---

3. Refund Policy

Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. Refunds will be processed as follows:

• Approved Returns: If the return is approved, we will issue a refund to your original payment method.
• Processing Time: Refunds typically take 5-7 business days to process after we receive and inspect the returned item. Depending on your bank or payment provider, the refund may take additional time to appear in your account.

Partial Refunds:
In some cases, only partial refunds may be granted (e.g., if the product is returned with missing accessories or shows signs of use).

Shipping Costs:
Original shipping costs are non-refundable unless the return is due to a defective or incorrect product.

---

4. Exchanges

If you wish to exchange your product (e.g., for a different model or replacement), please follow the same process as outlined in the Returns Eligibility section. Once we receive and approve your return, we will ship the replacement item.

If the replacement item has a price difference, the balance will need to be settled before the exchange is processed.

---

5. Damaged or Defective Items

At Qyrrvxy, we take quality seriously. If you receive a product that is damaged, defective, or incorrect, please contact us immediately at info@qyrrvxy.co.uk or +44 1119953523.

Provide the following information:

• Your order number.
• Photos of the damaged or defective product.

We will review your claim and, if approved, provide a replacement or full refund, including return shipping costs.

---

6. Cancellations

If you wish to cancel an order, please contact us at info@qyrrvxy.co.uk within 24 hours of placing the order. Orders that have already been shipped cannot be canceled. In such cases, you will need to follow the return process once the product is delivered.

---

7. Return Shipping Address

All returns should be sent to the following address:
Qyrrvxy Returns Department
40 Purslow Close, Manchester, M12 6PR, UK

We recommend using a trackable shipping service to ensure the safe delivery of your return. Qyrrvxy is not responsible for returns lost in transit.

---

8. Important Notes

• Customer Responsibility: Customers are responsible for the safe packaging and shipping of returned items unless the return is due to a defect or error on our part.
• Refund Denial: Qyrrvxy reserves the right to deny refunds for products that do not meet the eligibility criteria outlined in this policy.
• Policy Updates: This Refund & Returns Policy may be updated periodically. Please check this page for the latest version.

---

9. Contact Us

If you have any questions or need further assistance, please contact us:

• Email: info@qyrrvxy.co.uk
• Phone: +44 1119953523
• Address: 40 Purslow Close, Manchester, M12 6PR, UK

Our team is here to help you have a smooth and worry-free shopping experience. Thank you for choosing Qyrrvxy for your heating needs!

---

We appreciate your trust in Qyrrvxy. Your satisfaction is our priority, and we are committed to providing high-quality products and excellent customer service. Stay warm and comfortable with Qyrrvxy Electric Heater Fans!